Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items must be returned in their original, unused condition with all tags and packaging intact. We do not accept returns on sale items, personalized or custom-made orders, or items that have been used or altered.

To start a return, you can contact us at support@crittersandcarryalls.com. Once notified, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return shipping labels are provided at no cost to the customer. No restocking fees apply. Items must be shipped back within 14 days of requesting a return.

You can always contact us for any return question at support@crittersandcarryalls.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Sale and final sale items are not eligible for return or exchange.

Refunds 
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@crittersandcarryalls.com .